Privacy Policy
Last Updated: January 6th, 2022
Your privacy is important to Pumpkin VR and we take our responsibility of caring for it seriously. This policy describes how Pumpkin VR, Co. Ltd ("Pumpkin" or "We"), processes the personal information we collect about you when you use our sites, products, and services (collectively, "Services"). In some cases, our subsidiaries may be considered data controllers, either together with Pumpkin or by themselves.
Pumpkin provides virtual reality gaming experiences ("Games") on the gaming platforms ("Platforms", such as Steam, Oculus Quest 2, including App Lab, Quest Store and Sidequest). This Privacy Policy is dedicated to helping you understand how we collect, use, and share your personal information and to help you understand and exercise your privacy rights. Pumpkin is the data controller for the personal information we process.
When you provide us with information through our Services, we respect your privacy and do our best to protect and manage any personally identifiable information that you may share with us. Pumpkin VR has adopted this Privacy Policy for the purpose of informing you about our policies regarding information collected from our Services and Games. We encourage you to read this Privacy Policy before using the website or submitting any information on it.
Your Acceptance of Our Privacy Policy and Practices: Your use of this website constitutes your acceptance of this Privacy Policy and your consent to the related practices. We reserve the right to change our Privacy Policy and our terms and conditions at will. We disclaim any obligation to advise you of any changes to our Privacy Policy or the terms and conditions, and we suggest that you periodically check for any updates to the Privacy Policy and terms and conditions.
Information We Collect through the Games: Pumpkin may collect data from you that you voluntarily provide:
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Information about your type of hardware, profile image and platform ID
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Information you provide in response to surveys about our Games;
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Information you provide when seeking help from us, such as your name, Platform ID, Discord ID, email and records of the issues you experience
When you participate in social features such as chat, any audio, visual, and/or electronic information that you disclose may be read, copied, collected, or used by other players, and may become publicly available. Please make sure your privacy settings reflect your preferences.
When you participate in online multiplayer games (including multiplayer game modes), your in-game profile information, gameplay, and statistics are visible.
Other information we may collect when you play our games:
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IP address;
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Information about your device, hardware, and software, such as your hardware identifiers, platform type, settings and components, Pumpkin software and updates you have installed, and the presence of required plugins;
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Approximate geolocation data (derived from IP or device settings);
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Browser information, including your browser type and language preference;
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Referring and exit pages, including pages viewed and other interactions with web content;
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Details about what Pumpkin games or Services you purchase or obtain, and your use of them;
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Device event information, including crash reports, request and referral URLs, and system activity details (e.g., whether you encountered an error playing our games etc); and
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Other information (such as your likeness) that you may provide as part of your participation in the Games.
We do not rent, share, or sell your information to any third party, for any reason, except as provided herein. Contact information that we collect may be used for our own internal tracking purposes and to provide you with information that you may be interested in.
Information that is not personal or associated with any personally identifiable data, such as questions, comments, ideas, and suggestions, shall be deemed to be non-confidential and Pumpkin VR shall be free to disclose and use it for any purpose, without any obligation to you.
Storage of Data: We store and process your information in Taiwan. When we do this, we utilize technical, physical, and administrative safeguards to meet data transfer requirements set by various privacy laws, such as the European General Data Protection Regulation.
Personal information we collect may be stored and processed for the purposes set out in this Privacy and Cookie Policy in Taiwan which Pumpkin operates. By consenting to the transfer of your personal data outside of your country of residence, you acknowledge that your personal information may be transferred to recipients in the United States and Taiwan that may not offer the same level of privacy protection as the laws in your country of residence or citizenship.
Use of Data: When you use our Services and Games, Pumpkin may collect and store data from your device, including information about your device hardware, and information about usage statistics. Pumpkin uses this information to operate and improve its operations and services, provide services to and communicate with you (including for marketing purposes), provide software updates, dynamically serve content and software support, and troubleshoot bugs or otherwise enhance your experience. If you participate in online services, Pumpkin also may collect, use, store, transmit and publicly display statistical data regarding game play (including scores, rankings and achievements), or identify content that is created and shared by you with other players.
Non-Identifiable Information: We may also use technology known as “cookies” or any other technology that tracks your travel through our site. Most browsers are set up to accept cookies. You may reset your browser so that these cookies are not accepted, however, if you do so, some of the functions of the website may be impaired.
Data gathered through cookies and web server logs may include information such as the date and time of visits, the pages viewed, time spent at the site, your computer’s operating system, and browser software, and the sites visited just before and after our website. We do not use this information to determine the individual identity of any visitor.
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Cookies and Web Technologies: A “cookie” is a small text file that identifies your computer or device. When you visit our website, unique cookies are placed on your browser. A web beacon is a technology with a unique identifier that is typically contained in a small graphic file on a web page or in an email. We may use these Technologies to identify that you have logged into the website, to view certain pages when you navigate away from the website, to suggest content that may be of interest to you, and to monitor the aggregate usage of our website. We also use these technologies to measure the effectiveness of our advertising campaigns and to improve our website by recognizing which pages are visited and whether those visits result in downloading the Games.
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Interest-Based Advertising: We work with advertising partners who may use technologies such as cookies to gather browsing information about you when you visit the website for the purpose of targeting our advertising to individuals’ unique interests. Our advertising partners may also gather information about your visits to other websites to gather information about your individual interests. We, as well as our advertising partners, may use this information to advertise our products to you on other websites that you visit or in emails that we send to you.
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Analytics: We may also use Google Analytics and other service providers to collect information regarding visitor behavior and demographics. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s processing of data generated by your use of the Store by visiting http://tools.google.com/dlpage/gaoptout.
Surveys, Sweepstakes, and Promotions: On our Services, you may be able to participate in surveys, sweepstakes, and other promotions. If you choose to participate in any of these, we may ask you to provide information such as your Discord ID, platform username, email address and such. We use this information to administer our contests, sweepstakes, and other promotions. We also may use the information to communicate with you about our products, services, and promotions.
Children’s Privacy: Our Services are not directed to children nor do Pumpkin VR intentionally collect or maintain any personal information from children under the age of 13.
Legally Required Disclosure of Information: Although we strive to preserve the privacy of our visitors, we may be compelled to disclose personal information when required by law in situations where we have a good-faith belief that such action is legally required to comply with a judicial proceeding, court order, or other legal matter.
Third-Party Sites: This Policy only applies to information collected by Pumpkin VR through the website and does not extend to any third-party websites or communications that may reference this website.
GDPR Rights:
Pumpkin VR undertakes to respect the confidentiality of your personal data and to guarantee that you can exercise your related privacy rights. You have the right under this Privacy Policy, and by law, if you are located in the EU, to:
• Request access to your personal data
• Request correction of the personal data that we hold about you
• Object to the processing of your personal data
• Request the erasure of your personal data
• Request the transfer of your personal data
• Withdraw your consent
You may exercise your GDPR rights by contacting us. Please note that we may ask for verification of your identity before responding to your request. Should you make such a request, we will respond to you as soon as possible.
If you have questions and/or concerns about our Privacy Policy, please contact us at: